Frequently Asked Questions

Consult the WaterShuttle website for the sailing schedule and more information.

You can see delays on the DRIS boards at the stops, our website, this app, social media, and in the journey planner.

We sail according to a fixed schedule. You can easily view the travel time in the journey planner. You will also find any transfers there.

Line 20 sails between Dordrecht Merwekade and Rotterdam Erasmusbrug. Line 22 sails between Dordrecht Hooikade and Papendrecht Veerdam.

On the website and travel app, you will find our journey planner with current routes, times, and transfers.

That's annoying! But fortunately, you're at least still better off with us than in a traffic jam ;-). And of course, we'll keep you well informed via our journey planner.

Absolutely. And definitely use it for a romantic getaway, because then you'll be on the same wavelength immediately ;-).

At our stops, there are blue poles where you check in and out before boarding.

Parking is limited or paid in Rotterdam, Dordrecht, and Zwijndrecht. Check our overview on the website for P+R locations.

Yes, that is fine for private use. For professional use or publication, you can contact us via info@aqualiner.com.

We take your question or complaint seriously. Call us on +31(0)85-4895191, Monday – Friday between 08:00 and 20:00 and on Saturday from 09:00 – 17:00. We are happy to assist you.

Have you lost something? That's annoying. Check our 'I lost' page and we will help you as best we can.

It's great that you're thinking along with us. Send an email to info@aqualiner.com; we would be happy to take this tip to heart.

Then you literally missed the boat ;-). But fortunately, we operate with multiple water buses. We recommend checking our travel planner for the next sailing.

Yes, all water buses are accessible for wheelchairs or mobility scooters. Only on our type 2400 do we assist you with a ramp at the steep ramp.

You can bring your bicycle for free. Scooters and cargo bikes are allowed upon instruction from the steward. Sometimes it is full; thank you in advance for your understanding.

You must be able to board independently. The steward will be happy to help you if necessary.

When the ramp is raised, boarding is no longer possible. We do this for your safety. Therefore, always follow the steward's instructions.

The gangway has a drive-through width of 1.65m; the slope averages 11% depending on various factors. The maximum permitted weight is 1,000kg.

The journey planner is available on the homepage of the website. The planner shows which travel options are available at your chosen time and route. Any transfers are also included.

You travel with a valid ticket, an OV-chipkaart, or OVpay. If you do not have one, you can easily buy a ticket on board or in our webshop.

Unfortunately not. The Tourist Day Ticket is only valid on the regular Waterbus -lines. Since October 6, 2025, Waterbus no longer to Kinderdijk. Since then, this connection has been provided by WaterShuttle, a tourist line with its own sailing schedule between Rotterdam and Kinderdijk.

Yes, you can do that with the steward. However, please keep in mind that this is more expensive than an e-ticket or traveling with OV-pay or OV-chipkaart.

Of course, it may happen that you need to change your ticket. That is not a problem, but any costs incurred are at your own expense.

Your ticket is only valid on the selected date.

No, you always need a valid ticket. Without a ticket, you may receive a fine.

You can view your travel details and incurred costs on the OVpay website.

You can ask all questions about the OV-chipkaart on the OV-chipkaart website.

Yes, you hold your phone in front of the verification device so the steward can see that you are checked in.