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Customer Service

Do you have a question about your trip with Waterbus, have you lost something, or would you like to contact customer service? On this page, you can quickly find the information you need. Check out the frequently asked questions, report a lost item, or contact us directly if you need help.

Contact

If your question isn't listed in the FAQs, please contact customer service using the contact form.

Lost and Found

Did you lose something on board the Waterbus? You can easily check to see if your item has been found on the Lost and Found page.

Frequently Asked Questions

Quick answers to the most frequently asked questions about traveling with Waterbus. From tickets and OV-pay to bringing bikes on board, parking, and travel times, here you’ll find practical information for your trip.