Frequently Asked Questions

Starting October 6, 2025, we will be operating the new WaterShuttle to Kinderdijk on Fridays, Saturdays, and Sundays. Please visit the website for the schedule and more information.

You can see delays on the DRIS signs at the stops, on our website, in this app, on social media, and in the trip planner.

We operate on a fixed schedule. You can easily check the travel time in the trip planner. There, you’ll also find any transfers you might need.

Line 20 runs between Dordrecht Merwekade and Rotterdam Erasmusbrug. Line 22 runs between Dordrecht Hooikade and Papendrecht Veerdam.

On the website and in this app, you'll find our trip planner with up-to-date routes, times, and transfers.

That's a bummer! But luckily, at least you're still better off with us than stuck in traffic ;-). And of course, we'll keep you well informed through our trip planner.

Absolutely. And be sure to use it for a romantic getaway—that way, you'll be on the same page right away ;-).

At our stops, there are blue poles where you check in and out before boarding.

Parking is limited or requires a fee in Rotterdam, Dordrecht, and Zwijndrecht. Check out our overview on the website for the P+R locations.

Yes, that's fine for personal use. For professional use or publication, please contact us at info@aqualiner.com.

We take your question or complaint seriously. Please call us at +31(0)85-4895191, Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. We’re happy to assist you.

Have you lost something? That's a bummer. Check out our "I Lost" page, and we'll do our best to help you.

We really appreciate your input. Please send an email to info@aqualiner.com; we’d be happy to take your suggestion into consideration.

Then you literally missed the boat ;-). But luckily, we operate several water buses. We recommend checking our trip planner to find the next departure.

Yes, all water buses are accessible to wheelchairs and mobility scooters. Only on our Type 2400 model do we assist you with a ramp at the steep ramp.

You can bring your bike for free. Scooters and cargo bikes are allowed on board at the steward’s discretion. Sometimes it gets crowded, so thank you in advance for your understanding.

You must be able to board the ship on your own. The flight attendant will be happy to assist you if necessary.

Once the boarding bridge is raised, you can no longer board the plane. We do this for your safety. Therefore, always follow the flight attendant’s instructions.

The ramp has a clearance width of 1.65 m; the slope averages 11%, depending on various factors. The maximum allowable weight is 1,000 kg.

The trip planner is available on the website's homepage. The planner shows you the travel options available for your chosen time and route. It also takes any transfers into account.

You can travel with a valid ticket, an OV-chipkaart, or using OVpay. If you don't have one, you can easily buy a ticket on board or in our online store.

Unfortunately, no. The Tourist Day Ticket is only valid on the regular Waterbus routes. As of October 6, 2025, Waterbus no longer operates service to Kinderdijk. Since then, this route has been served by WaterShuttle, a tourist line with its own schedule between Rotterdam and Kinderdijk.

Yes, you can do that at the ticket counter. Just keep in mind that this is more expensive than an e-ticket or traveling with OV-pay or an OV-chipkaart.

Of course, there may be times when you need to change your ticket. That's no problem, but you'll be responsible for any associated fees.

Your ticket is valid only on the selected date.

No, you always need a valid ticket. If you don't have a ticket, you may be fined.

On the OVpay website, you can view your travel details and the costs incurred.

You can ask any questions about the OV-chipkaart on the OV-chipkaart website.

Yes, hold your phone up to the scanner so the flight attendant can see that you've checked in.