Privacy Policy

Contact Information

www.waterbus.nl

Lindtsedijk 14
3336LE Zwijndrecht
+31 85 040 73 33

The Data Protection Officer of Aqualiner Group (Waterbus) can be contacted at info@aqualiner.com, addressed to the Data Protection Officer.

Personal Data We Process

Aqualiner Group (Waterbus) processes your personal data because you use our services and/or because you provide this information to us yourself. Below is an overview of the personal data we process:

• First and last name
• Email address
• IP address
• Information about your activities on our website
• Information about your browsing behavior across various websites (for example, because this company is part of an advertising network)

Special and/or sensitive personal data that we process

Aqualiner Group (Waterbus) does not process any special and/or sensitive personal data about you.

Our website and/or service does not intend to collect data from website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore encourage parents to be involved in their children’s online activities to prevent data about children from being collected without parental consent. If you believe we have collected personal data about a minor without such consent, please contact us at info@aqualiner.com, and we will delete this information.

For what purpose and on what basis do we process personal data?

Aqualiner Group (Waterbus) processes your personal data for the following purposes:

• To be able to call or email you if necessary to provide our services
• To inform you about changes to our services and products (service announcements)
• To give you the option to create an account (in the future)
• To deliver (e-)tickets for services to you
• To provide you with additional information regarding services, products, and promotions (if consent has been given)

Automated Decision-Making

Aqualiner Group (Waterbus) does not use automated decision-making based on your data.

How Long We Retain Personal Data

Aqualiner Group (Waterbus) does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods to the following (categories) of personal data:

• 7 years: First name, last name, email addresses, products purchased, customer service requests.

Sharing Personal Data with Third Parties

Aqualiner Group (Waterbus) shares your personal data with various third parties if this is necessary to fulfill the agreement and to comply with any legal obligations. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality for your data.

Aqualiner Group (Waterbus) remains responsible for this processing. In addition, Aqualiner Group (Waterbus) may provide your personal data to other third parties. We do this only with your explicit consent. An example of this is sharing your public transportation data with Qbuzz, which acts as a processor for our public transportation transactions. For these specific terms and conditions, we expressly refer you to the relevant provisions set forth in our General Terms and Conditions of Carriage.

Cookies, or similar technologies, that we use

Aqualiner Group (Waterbus) uses technical, functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your user experience. They ensure that the website functions properly and that, for example, your preferred settings are remembered. These cookies are also used to ensure the website works properly and to optimize it.

In addition, we use cookies to track your browsing behavior so that we can offer personalized content and advertisements. Further explanation:

• Essential cookies: These are necessary cookies that ensure you can visit the website and use certain features on the website. We do not need your consent to place these cookies.
• Functional cookies: These are cookies that ensure that when you, as a website visitor, customize the website based on your preferences—for example, by changing the language or location settings—the website will remember the preferences you have set. We do not need your consent to place these cookies.
• Analytical cookies: These are cookies that enable us to provide you with a better website experience. In principle, we do not need your consent to set these cookies, unless they are non-anonymized. In that case, we will only set these cookies after we have received your consent.

When you first visited our website, we already informed you about these cookies and asked for your consent to place them.

You can opt out of cookies by configuring your web browser so that it no longer stores cookies. You can also delete all information previously stored through your browser settings. For more information, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee

View, edit, or delete data

You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw any consent you may have given for data processing or to object to the processing of your personal data by Aqualiner Group (Waterbus), and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organization of your choice.

You can send a request to access, correct, or delete your personal data, or to have it transferred, as well as a request to withdraw your consent or object to the processing of your personal data, to info@aqualiner.com.

To ensure that the request for access was made by you, we ask that you include a copy of your identification document with your request. In this copy, please black out your passport photo, the MRZ (machine-readable zone—the strip of numbers at the bottom of the passport), your passport number, and your Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but no later than four weeks.

Aqualiner Group (Waterbus) would also like to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteitpersoonsgegevens/tip-ons

How We Protect Personal Data

Aqualiner Group (Waterbus) takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unintended disclosure, and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or email us at info@aqualiner.com.