Privacy Policy

Contact details

www. waterbus .nl

Lindtsedijk 14
3336LE Zwijndrecht
+31 85 040 73 33

The Data Protection Officer of Aqualiner Group ( Waterbus can be reached via info@aqualiner.com , attention Data Protection Officer.

Personal data that we process

Aqualiner Group ( Waterbus We process your personal data because you use our services and/or because you provide it to us yourself. Below you will find an overview of the personal data we process:

• First and last name
• Email address
• IP address
• Data about your activities on our website
• Data about your browsing behavior across various websites (for example, because this company is part of an advertising network)

Special and/or sensitive personal data that we process

Aqualiner Group ( Waterbus ) does not process any special and/or sensitive personal data from you.

Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children's online activities to prevent data from being collected about children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@aqualiner.com, and we will delete this information.

For what purpose and on what basis we process personal data

Aqualiner Group ( Waterbus ) processes your personal data for the following purposes:

• To be able to call or email you if necessary to carry out our services
• To inform you about changes to our services and products (service announcements)
• To offer you the possibility to create an account (future)
• To deliver (e-)tickets for services to you
• To provide you with additional information regarding services, products, and promotions (if consent has been given)

Automated decision-making

Aqualiner Group ( Waterbus ) does not use automated decision-making based on your data.

How long we retain personal data

Aqualiner Group ( Waterbus ) does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data are collected. We apply the following retention periods for the following (categories) of personal data:

• 7 years: First name, Last name, email addresses, purchased products, customer service requests.

Sharing personal data with third parties

Aqualiner Group ( Waterbus shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Aqualiner Group ( Waterbus ) remains responsible for these processing operations. In addition, Aqualiner Group provides Waterbus ) your personal data to other third parties. We only do this with your explicit consent. An example of this is sharing your public transport data with Qbuzz as the processor of our public transport transactions. For these specific conditions, we explicitly refer to the relevant conditions mentioned in our General Terms and Conditions of Carriage.

Cookies, or similar techniques, that we use

Aqualiner Group ( Waterbus uses technical, functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to ensure the website functions correctly and can be optimized.

In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. Further explanation:

• Essential cookies: these are necessary cookies that ensure you can visit the website and use certain functions on the Website. We do not need permission to place these cookies.
• Functional cookies: these are cookies that ensure that when you, as a website visitor, customize the website according to your preferences—for example, by changing the language or location settings—the website remembers the preferences you have set. We do not need permission to place these cookies.
• Analytical cookies: these are cookies that ensure we can provide you with a better website experience. In principle, we do not need permission to place these cookies, unless these analytical cookies are not anonymized. In that case, we will only place these cookies after receiving your consent.

During your first visit to our website, we already informed you about these cookies and asked for your permission to place them.

You can opt out of cookies by configuring your internet browser so that it no longer stores cookies. Additionally, you can also delete all information previously stored via your browser settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee

View, modify, or delete data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw any consent for data processing or to object to the processing of your personal data by Aqualiner Group ( Waterbus ) and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, or transfer of your personal data, or a request for withdrawal of your consent or objection to the processing of your personal data, to info@aqualiner.com .

To ensure that the request for access was made by you, we ask you to send a copy of your proof of identity along with the request. On this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Aqualiner Group ( Waterbus We would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteitpersoonsgegevens/tip-ons

How we protect personal data

Aqualiner Group ( Waterbus takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@aqualiner.com .