Frequently Asked Questions

How will I be informed about cancellations or delays?

Known delays are communicated in advance via the DRIS information boards at the stops, the live information bar at the top of this website, and through our travel app. Delays are also displayed in the 9292 journey planner. Disruptions and full route closures are communicated in advance via this website, our app, onboard information channels and social media.

Which ticket do I need?

You can travel on Waterbus using an OV-chipkaart or OVpay. It is also possible to purchase tickets through our webshop.

How long is a ticket valid?

E-tickets purchased in our webshop are valid for the selected travel date, depending on the ticket type. You can also travel using your OV-chipkaart. When boarding and disembarking, you must always check in and check out at the stop.

Can I buy a ticket on board?

You must have a valid ticket when travelling with us. It is possible to purchase a ticket from the steward on board, but please note that this ticket is more expensive than the OV-chipkaart fare.

Tickets, changes and cancellations

You can easily and quickly buy your ticket for your trip via our website. However, it may happen that you need to change your ticket for any reason. Please note that changing an online ticket is the responsibility of the passenger, and any additional costs cannot be refunded by us.

Can I use my Waterbus Tourist Day Ticket on the WaterShuttle and to Kinderdijk?

Unfortunately not. The Tourist Day Ticket is only valid on the regular Waterbus routes. Since 6 October 2025, Waterbus no longer operates to Kinderdijk. This route is now operated by WaterShuttle, a tourist line with its own schedule between Rotterdam and Kinderdijk.

How long does a trip with Waterbus take?

Waterbus operates according to a timetable. If you would like to know how long your journey takes, you can easily check this in the travel planner

I have a question about my OV-chipcard

All information and answers about your OV-chipkaart can be found on the website www.ov-chipkaart.nl.

Can I top up my OV-chipkaart at Waterbus?

It is not possible to top up your OV-chipkaart at a Waterbus stop. This can only be done at one of the official service points, which you can find via www.ov-chipkaart.nl/servicepuntenzoeker.

Where can I find a travel planner or travel advice?

The travel planner is available on the homepage of this website. It shows possible travel options for your chosen route and time, including any transfers.

Can I take my bicycle or scooter on board?

Bicycles may be taken on board free of charge. However, during busy periods, space cannot be guaranteed. Scooters and mopeds are also allowed, but only under the instruction of the steward. The same applies to cargo bikes. Riding on the pontoons is not permitted. Bringing a bicycle, scooter or moped on board is at your own risk.

How do I get to the Kinderdijk windmills?

From 6 October 2025, the new WaterShuttle will operate to Kinderdijk on Fridays, Saturdays and Sundays. Please check the website for the timetable and more information.

Can I use Waterbus with a wheelchair or mobility scooter?

Absolutely, although there are some limitations due to the need to keep escape routes clear. A steward is present on every vessel and can personally assist you. Please inform the steward in advance if you need assistance.

Can I park near the stops?

In Rotterdam, Zwijndrecht and Dordrecht, parking is limited and paid. The other stops are easily accessible by car and offer free parking. The Ridderkerk stop has a Park & Ride facility, clearly signposted on the A15 and A16 as “P&R Fast Ferry”.

I left something on board, who can I contact?

All information about lost items can be found on the iLost page.

The steward hasn’t checked my ticket. Does that mean I can travel for free?

No. When you board, you are required to have a valid ticket. The steward may check tickets at any time. Enforcement officers also carry out regular inspections on board. The fine for travelling without a valid ticket is €50, plus the cost of the ticket.

Can children under 12 travel alone?

Children under 12 may travel with us as long as they are able to travel independently. Our stewards do not provide personal supervision when children board or disembark.

The gangway has just been raised; can I still board?

Once the gangway is raised, the captain (located in the wheelhouse) is already manoeuvring the vessel away from the stop and cannot see everything. If the steward were to lower the gangway again at that point, it could create a very dangerous situation. For this reason, our staff are strictly prohibited from interrupting the departure procedure.

Am I allowed to take photos?

Of course, you may take photos for personal use. If you are a professional photographer and intend to publish the photos, you must obtain permission in advance. Please send your request and the images to info@aqualiner.com for approval.

When taking photos on board, please be considerate of other passengers and staff. Crew members may not be photographed or filmed without their consent. Not everyone appreciates being photographed, and we respect the privacy of our employees. Waterbus reserves the right to ignore or remove social media posts and emails that infringe on this. Freedom of expression is welcome, but always with mutual respect.

Am I allowed to wear face-covering clothing on board?

No, face-covering clothing is not permitted on board Waterbus.

Can I expect help when boarding?

You must be able to board and disembark independently. If a steward is available, he or she will be happy to give you a hand.

I have a suggestion for Waterbus — where can I share it?

Please send an email to info@aqualiner.com.

How wide is the gangway, what is the slope and what is the maximum permitted weight?

The gangway has a usable width of 1.65 metres. The slope is on average 11%, depending on the ship’s draft, the quay height and weather conditions. The maximum permitted weight is 1,000 kg.

Are dogs allowed on board?

Dogs on a lead are welcome on Waterbus (and travel free of charge). However, dogs that may be considered a nuisance can be refused by the crew, for example, due to aggressive or disturbing behaviour, or if not kept on a short lead. Dogs are expected to remain outside unless they can be carried in a bag, basket or similar item, or held on a lap.

Are toilets available on board?

Yes, there is a toilet on every Waterbus. If the door is locked, please ask the steward for assistance.

May I eat and drink on board Waterbus?

Food is allowed on board, but alcohol is not.

Is Waterbus accessible for wheelchair users?

Yes, but during high tide it may be difficult or occasionally impossible to board due to the slope of the gangway.

Can I hire a Waterbus?

If you have questions about chartering a Waterbus, please contact our charter department. Based on your request, we can provide a suitable proposal. The charter department can be reached at info@aqualiner.com.

I have a complaint or a question

If you have a complaint or question, we take it seriously. You can call us between 08:00 and 20:00 at 085-4895191.