Aqualiner Group (Waterbus), established at Lindtsedijk 14, 3336 LE Zwijndrecht, is responsible for the processing of personal data as described in this privacy statement.
Contact details
Lindtsedijk 14
3336LE Zwijndrecht
+31 85 040 73 33
The Data Protection Officer of Aqualiner Group (Waterbus) can be reached via info@aqualiner.com for the attention of the Data Protection Officer.
Personal data that we process
Aqualiner Group (Waterbus) processes your personal data because you use our services and/or because you have provided these data to us yourself. Below you will find an overview of the personal data that we process:
- First name and surname
- Email address
- IP address
- Data about your activities on our website
- Data about your surfing behaviour across various websites (for example because this company is part of an advertising network)
Special and/or sensitive personal data that we process
Aqualiner Group (Waterbus) does not process any special and/or sensitive personal data about you.
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have parental or guardian consent. We cannot, however, verify whether a visitor is older than 16. We therefore recommend that parents are involved in the online activities of their children, to help prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us via info@aqualiner.com and we will delete this information.
For what purpose and on what basis we process personal data
Aqualiner Group (Waterbus) processes your personal data for the following purposes:
- To be able to call or email you if necessary to carry out our services
- To inform you about changes to our services and products (service announcements)
- To offer you the possibility to create an account (future)
- To deliver (e-)tickets for services to you
- To provide you with additional information regarding services, products and promotions (if consent is given)
Automated decision-making
Aqualiner Group (Waterbus) does not use automated decision-making based on your data.
How long we keep personal data
Aqualiner Group (Waterbus) does not retain your personal data any longer than strictly necessary to achieve the purposes for which your data are collected. We apply the following retention periods for the following (categories of) personal data:
- 7 years: First name, Last name, email addresses, purchased products, customer service requests.
Sharing personal data with third parties
Aqualiner Group (Waterbus) shares your personal data with various third parties if this is necessary to execute the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a data processing agreement to ensure the same level of protection and confidentiality of your data.
Aqualiner Group (Waterbus) remains responsible for these processing activities. In addition, Aqualiner Group (Waterbus) provides your personal data to other third parties. We only do this with your explicit consent. An example of this is the sharing of your public transport data with Qbuzz, which acts as the processor of our public transport transactions. For these specific conditions we expressly refer to the applicable conditions mentioned in our General Terms & Conditions of Carriage.
Cookies, or similar techniques, that we use
Aqualiner Group (Waterbus) uses technical, functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on your first visit to this website. The cookies we use are necessary for the technical functioning of the website and your user convenience. They ensure that the website functions properly and that, for example, your preferences are remembered. These cookies are also used to make the website work well and to optimise it.
In addition, we place cookies that monitor your browsing behaviour so that we can offer tailored content and advertisements. Further explanation:
- Essential cookies: these are necessary cookies that ensure that you can visit the website and make use of certain functions on the website. We do not need your consent to place these cookies.
- Functional cookies: these are cookies that ensure that when you as a website visitor adjust the website according to your preferences, for example by changing the language or location settings, the website will remember your set preferences. We do not need your consent to place these cookies.
- Analytical cookies: these are cookies that ensure that we can provide you with a better website experience. We do not in principle need your consent to place these cookies, unless these analytical cookies are non-anonymised. In that case we will only place these cookies after we have obtained your consent.
On your first visit to our website we have already informed you about these cookies and asked for your consent to place them.
You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored via your browser settings. See for explanation: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee
Accessing, modifying or deleting data
You have the right to access your personal data, correct or delete them. In addition, you have the right to withdraw any consent you have given for the processing of your personal data or to object to the processing of your personal data by Aqualiner Group (Waterbus) and you have the right to data portability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organisation specified by you.
You can send a request for access, correction, deletion, data portability of your personal data or a request to withdraw your consent or to object to the processing of your personal data to info@aqualiner.com.
To ensure that the request for access has been made by you, we ask you to include a copy of your identity document with the request. Please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond as soon as possible, but within four weeks, to your request.
Aqualiner Group (Waterbus) also wishes to point out that you have the possibility to submit a complaint to the national supervisory authority, the Authority for Personal Data. That can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteitpersoonsgegevens/tip-ons.
How we secure personal data
Aqualiner Group (Waterbus) takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you believe that your data are not properly secured or there are signs of misuse, please contact our customer service or via info@aqualiner.com.